One of the most common questions that we receive on a daily basis is how to troubleshoot a system or deal with an error message.  The problem that we find with many of our customers is that they often have trouble interpreting DIRECTV Error Messages.  While each person that receives a system will get a booklet or link to a site that covers common troubleshooting tips, these are often misplaced or unavailable during a minor crisis.  With this in mind we have created an article that will give you direction to solving these errors that are found.

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Most Common Error Messages

Error 775– DIRECTV Error message 775 will usually correspond with a frozen or pixilated screen on the users end.  The main cause for this problem is that the receiver is having trouble communicating with the satellite dish.  Before calling SeniorTV or DIRECTV customer service try these 2 simple steps.

  1. Check to make sure all connections are firmly where they are suppose to be.  A loose cable or wire could result in this message.
  2.  If all cable are intact, you have a SWiM Power Inserter, unplug it for 15 seconds that plug it back in.

Error Message 722 Service Expired– Message 722 Service Expired message is usually a software problem that can easily be fixed by refreshing your service online.  This can be done by contacting SeniorTV at 1-800-890-7770 or calling DIRECTV customer service.

Error Message 62 or 22- The usual cause of this problem is because of a network issue.  So before you go connecting or disconnecting any wires, check everything with your Internet connection.  If there are not any loose wires a good idea is to unplug your Ethernet cable from your receiver and wait 1 minute before plugging it back in.  After doing this and you still have no solutions it is best to call our customer service line so that a Network Engineer can guide you through any more troubleshooting that is needed.

Channel Not Available- The most common cause of this problem is that the channel has a program/event that has not started or is over.  If this is not the case, the channel listed may not be included on your programming package.  Also, one other common occurrence is for “blacked out” professional sports games that are not available in a certain area due to restrictions put out by that team for not selling enough tickets for the event.  This happens most often in local NFL games, where teams will blackout viewing due to poor attendance.

Error Message 762: Insert Valid Access Card- Many times an access card will get placed upside down or not put in the correct receiver.  Always make sure that the receiver is using the proper access card.  If this doesn’t work, check to make sure that the access card is placed correctly in the receiver with the chip facing down and the logo facing up.  The access card slot will be on the front or right side of the receiver depending on the model.

Error Message 920- This error message occurs when the receiver is having trouble downloading the guide information from the satellite.  The best way to solve this problem is to run a system test.  Here is how.

  1. Press MENU on your remote control
  2. Select Settings & Help
  3. Select Settings
  4. Select Info & Test
  5. Select Run System Test.

If this does not work, you can call SeniorTV or DIRECTV customer service.

These are just a list of some of the most common DIRECTV error messages that we get calls on at our facility.  If you are uncomfortable doing any of this and feel that you need walked through the process don’t hesitate to call us at SeniorTV 1-800-890-7770 as we offer customer service 24/7, 365 days a year.

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