PlaybackNOW and MessageNOW Screen Saver Settings

Sometimes the display settings on a MessageNOW or PlaybackNOW computer can be wrong, regarding the screen savers.  Below are a couple screenshots showing how to change them on Windows 7.  These are slightly different for Windows XP. First right-click anywhere on your...

Troubleshooting Users Internet Connection

Walk resident through determining their IP address.  Go to command prompt and do an ipconfig Next have them do a ping 192.168.1.1, this will ping the CMTS unit, this should never fail.  Times where I’ve seen this fail is bad Ethernet cable, bad network card on modem...
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