As we approach the summer storm season we have a large increase in the amount of customer service calls related to various receiver problems due to adverse weather conditions. In a previous post we dealt with ways to deal with DIRECTV receiver problems in the winter by adding a dish heater and in this article we will touch on dealing with problems that occur during the summer months. Whether it is from the hot summer heat or from a natural disaster such as a tornado or hurricane, there are my factors that can cause an interruption in bulk cable service to our customers. With this being said, we will present a brief checklist of what to do when you are faced with a DIRECTV Receiver having trouble during this upcoming storm season.
Problem: Your DIRECTV Receiver has no power
- Check the Outlet: Always check for power to the building and outlets first. Many storms may wipe out certain parts of a building or trip breakers that may shut down the power of a certain part of a facility. Check other electrical devices to see if the outlet may be the problem.
- Look for Water: Nothing can shut down a cable system faster than water on electronic devices, especially the headend unit. Make sure all cabling, switching, power supplies and other electronics are not near any water.
- Call SeniorTV: If receiver won’t power up when connected to the outlet, you can than call SeniorTV, one of our technicians can be reached 24 hours a day, 365 days a year at 1-800-890-7770.
Problem: Searching for Satellite Signal
We have completely covered this topic before, but for those of you who have missed it, you can find it in the following article . Basically you will first want to check the dish for any movement or obstructions due to a storm and then move into your cable headend area to check the cables. Many satellite signal problems are caused by a storm moving your satellite dish.
Problem: Your Internet is not working
- Contact your Internet Service Provider: First and foremost check your Internet Service Provider for a possible outage. We receive a load of phone calls on a daily basis from a local networking problem. Depending on your area of the United States, Internet problems will occur far more often than a problem with DIRECTV’s satellite signal, as they have an extensive backup plan for all weather related problems.
- Contact SeniorTV: If this does not work you may have a problem with your modem or wireless connection due to the storm. During this time you will want to give us a call to look at your connection. All of our technicians have online access to each system that we provide service for and the ability to detect and fix problems with the system.
While there are many more DIRECTV receiver problems that can occur, these are three of our most popular during the summer months. Remember, when dealing with electronics it is always wise to be safe than sorry. If you are a SeniorTV customer or are interested in becoming a customer and have one of these issues, feel free to call us at anytime 1-800-890-7770 or visit us online at seniortv.com.