Possible Causes

  • The channel you’re trying to watch may not be included in your DirecTV programming package.
  • Your DirecTV Commercial Satellite Receiver may not have the programming information for this channel.


  • If the channel is part of your DirecTV programming package, try resetting your receiver by turning it off and unplugging it. Wait 15 seconds, then plug it back in and turn it on.
  • If the channel is not part of your DirecTV programming package and you would like to have that channel call SeniorTV at 1-800-890-7770