Occasionally your residents will purchase a router to share their high speed internet connection with multiple PC’s and/or to share their connection through wireless. Because there are so many routers and so many models it is almost impossible to walk someone through setting up their router without seeing the web interface on it. Thankfully Cisco/Linksys the most popular home router has a site where you can view the web interface for every model of router they have ever sold.

URL: http://ui.linksys.com/files/

Browse to the folder with the model number and then the version number and you will then be able to see the same web interface that they are seeing while helping them on the phone.