Webmail Service FAQ

Q. How much storage does the webmail service provide? A. 100 megabytes. Q. How come after I signed up for a webmail account it was disabled shortly after? A. You have to sign up for a webmail account from an authorized IP address. This prevents unauthorized users from...

Troubleshooting Users Internet Connection

Walk resident through determining their IP address.  Go to command prompt and do an ipconfig Next have them do a ping 192.168.1.1, this will ping the CMTS unit, this should never fail.  Times where I’ve seen this fail is bad Ethernet cable, bad network card on modem...
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