Tech Support

Installing IOGEAR DVI-D KVM switch

On December 18, 2012 / GuideNOW, MessageNOW, PCMS, PlaybackNOW, Support / Comments Off

The image below is the KVM switch that we install with our commnity channel computers 1) Plug in the USB keyboard and mouse to the KVM switch. 2) Plug in the computer monitor (using a DVI cable) to the DVI port of the KVM switch. Plugging

Setting Speed and Duplex on Network Interface

On December 4, 2012 / Support, User PC's / Comments Off

These settings work on both Windows Vista and Windows 7 Click the “Start” button, and select “Control Panel.” Click “View network status and tasks” under the “Network and Internet” option. On the left side of the window, click on “Manage network connections.” Right-click “Local Area Connection”

Cisco/Linksys router setup

On February 15, 2012 / Support / Comments Off

Cisco-Linksys Gateway Router has an IP scheme of 192.168.1.x. The router’s default IP is 192.168.1.1. The CMTS local IP scheme is 192.168.1.x. The CMTS has a IP address of 192.68.1.1. This IP scheme can conflict with Linksys routers. Changing the gateway’s LAN IP address is necessary to avoid an

MessageNOW Client crash after update

On August 8, 2011 / MessageNOW, User PC's / Comments Off

The newest MessageNOW Client will crash if the PC that it is running on does not have the latest Microsoft .NET Framework installed. You will see the following box appear if this happens: Click “What data does this error report contain?” and you will see the following

DirecTV – Searching for Satellite

On June 21, 2011 / Commercial DirecTV, Commercial Satellite Hardware / Comments Off

Possible Causes A signal isn’t getting from your dish to your receiver. This may be a cabling problem. Your dish isn’t picking up a signal. Your receiver is getting a signal but it isn’t processing the signal correctly. A severe storm has temporarily interfered with the signal.

Commercial DirecTV Satellite Dish Types

On June 18, 2011 / Cable Television, Commercial DirecTV, Commercial Satellite Hardware / Comments Off

To receive DIRECTV® broadcast signals, your standard satellite dish must be correctly positioned. To receive HD service, a newer DIRECTV Slimline Dish is required. If your satellite dish was installed prior to October 2005, you do not have a DIRECTV Slimline Dish. If you don’t remember when

DirecTV Black or Snowy Screen

On June 18, 2011 / Cable Television, Commercial DirecTV, Commercial Satellite Hardware / Comments Off

Your screen is black. When you change channels, you may get the information bar with the program title and description. Possible causes Your TV is not receiving or displaying the signal from your DIRECTV® Receiver. Your receiver has correct guide information, but is not processing video correctly.

Basic Router Port Forwarding

On June 17, 2011 / CMTS, GuideNOW, Internet, MessageNOW, PCMS, PlaybackNOW, Routers, User PC's, Video Messenger / Comments Off

From Inside of Your Network Here’s a map of a simple home network. As you can see, you’ve got three computers with unique IP addresses all connected to a router. You can easily access the other computers, but when they all access the internet, they go through

Making a Category 5 patch cable 568-B

On June 8, 2011 / Cable Modems, CMTS, GuideNOW, Internet, MessageNOW, PCMS, PlaybackNOW, Routers, User PC's, Video Messenger / Comments Off

In general, the patch cables that you use with your Ethernet connections are “straight through“, which means that pin 1 of the plug on one end is connected to pin 1 of the plug on the other end. For patch cables, 568-B wiring is by far, the

Displaying subtitles with PlaybackNOW

On May 13, 2011 / PlaybackNOW / Comments Off

When using the PlaybackNOW software to display movies on your in-house movie channel, you may need to cater to the needs of residents with hearing loss. The PlaybackNOW software has a feature which lets you display subtitles for the movies you schedule. First you will need to

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